They saw Jackson on short notice, and accommodated us by scheduling a veterinarian visit instead of just a technician order, since he needed blood tests, but also was developing an eating problem. We had not met the veterinarian before, but she was lovely, and did not make us feel rushed, even though we'd been added to the schedule. We'd also like to take this opportunity to wish Dr. O'Neal a very happy and well-earned retirement. We and our pets will miss him a lot! This second visit was difficult for us, since after two plus years, our fearful little cat still doesn't trust us to get close to her. We had to bring her out to the vet to administer a very simple medication, and the staff was most gracious and understanding, and encouraged us to come back if we needed more help.